Quotes checked live
Route availability and pricing are checked whenever you request a quote.
MakeSwap support
Help with your swap
Find your transaction, check the important details, or send our support team the information they need to investigate.
Network confirmations
Timing varies by source network, destination network, and selected provider.
Protect your wallet
MakeSwap support will never ask for your seed phrase or private keys.
Email support
support@makeswap.ioBefore you contact us
Have your tracking link and source transaction hash ready.
Frequently asked questions
Where can I check my swap?
Open the tracking link created after your swap. It shows the deposit address, confirmations, provider status, and payout transaction in one place.
Why is my deposit still waiting?
Networks and providers require different confirmation times. Keep the tracking page open and confirm that you sent the exact asset on the displayed network.
What should I send to support?
Include your MakeSwap tracking link or swap ID and the source transaction hash. Never send a seed phrase, private key, or wallet recovery words.
Can I change the destination after depositing?
No. A destination address cannot be changed after the swap is created. Check the asset, network, and full address before you send funds.
What happens if a swap cannot complete?
The outcome depends on the selected route and provider. If a refund address was requested, it is used when the route supports an automatic refund.
Ready to try again?
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