What is MakeSwap?
MakeSwap is a crypto-to-crypto swap platform focused on fast, wallet-address based execution with native asset payouts across major chains.
FAQ
Questions from individual users
Clear answers about swap execution, fees, timing, recovery, security, and support for wallet-address based crypto swaps.
Getting Started
Core onboarding questions for first-time swaps.
8 answers
Do I need KYC to use MakeSwap?
Standard MakeSwap flow is no-KYC and wallet-address based. In rare edge cases, a routing partner may request additional compliance checks before release.
Do I need to create an account before swapping?
No. You can start a swap directly with destination and refund details. Account signup is not required for standard individual swaps.
Is wallet connection mandatory?
No. You can swap by pasting your payout and refund addresses manually. Wallet connection is optional for convenience only.
Which assets and chains are supported most often?
BTC, ETH, SOL, and major stablecoins are prioritized for higher routing depth. Pair availability can change by liquidity and network conditions.
Will I receive native assets or wrapped tokens?
MakeSwap prioritizes native cross-chain routes, so you receive the destination chain asset directly whenever route conditions allow.
Is MakeSwap available in every country?
Service availability depends on legal and partner constraints by region. If a route is not available in your location, it will be blocked at quote time.
Are there minimum or maximum swap limits?
Each quote includes a minimum amount. Maximum practical size depends on pair liquidity and current depth; larger orders may need to be split.
Rates, Fees, and Discount
How pricing works from quote to final payout.
7 answers
How is my quote calculated?
Quotes are based on live route pricing, liquidity depth, and network costs at that moment. Final execution follows the selected route and market movement.
Are rates fixed or floating?
Rates are typically market-responsive until execution. You should treat displayed amounts as quote-time estimates that can move with network and market changes.
What fees are included in the quote?
Quotes account for swap pricing and platform-level costs. Source-chain and destination-chain network conditions can still impact the final settled amount.
Why is the received amount sometimes different from estimate?
Differences can come from market movement between quote and execution, confirmation timing, or network fee changes while the swap is being processed.
How does the 30% subscriber discount work?
Subscribers receive a 30% reduction on eligible MakeSwap platform fee components, applied automatically to qualifying swaps.
When does subscriber pricing start?
Discounted pricing applies once subscription status is active. New quotes after activation reflect the reduced fee profile automatically.
Can network congestion increase swap cost?
Yes. Sudden congestion can increase on-chain transaction costs and affect realized output, especially on high-demand chains.
Execution and Timing
Lifecycle from quote creation to payout completion.
7 answers
How long does a swap usually take?
Most completed swaps settle within minutes, but exact timing depends on source-chain confirmations, destination-chain conditions, and route complexity.
Can I track swap progress in real time?
Yes. You can monitor status from deposit detection through confirmations and payout completion in the swap tracking flow.
Why does my swap wait for confirmations?
Deposits are processed after required blockchain confirmations to reduce double-spend and reorg risk before payout is released.
What happens if my quote expires before I send funds?
Expired quotes are not executed. Start a new quote to receive a fresh rate and deposit instructions.
Can I cancel a swap after sending funds?
Once your deposit is confirmed on-chain, cancellation is generally not possible. Contact support immediately if a broadcast mistake was made.
Do I need destination tag or memo fields?
Some assets require additional destination identifiers (such as memo/tag). If required and missing, payout can be delayed until manual resolution.
Can I send deposits from a centralized exchange account?
It is safer to send from a wallet you control. Exchange withdrawals can add delays, batching behavior, or memo mistakes that complicate tracking.
Mistakes and Recovery
What to do when deposit or payout details are wrong.
8 answers
What if I send a different amount than quoted?
The swap is usually recalculated based on what arrived. Significant mismatches can trigger delays or manual review depending on route policies.
What if I send less than the minimum amount?
Amounts below minimum may fail automatic execution. Recovery or refund options depend on chain costs and processing overhead.
What if I send more than I intended?
Overpayments are handled per route rules and may be swapped at prevailing terms. For large mistakes, contact support before additional transfers.
What if I send funds on the wrong network?
Wrong-network deposits are one of the hardest cases to recover and may be unrecoverable. Contact support with transaction hash details immediately.
What if I entered the wrong payout address?
Blockchain payouts are irreversible once broadcast. If payout has not been sent yet, support may still help update destination details.
My swap looks stuck. What should I check first?
Verify your deposit transaction hash, confirmation count, and memo/tag usage (if applicable). If all details are correct, contact support with the channel ID.
When is a refund possible?
Refunds can be available in specific failure scenarios. Processing time and refundable amount depend on chain fees and route handling costs.
What happens if a routing provider has an outage?
MakeSwap attempts resilient routing and fallback paths where possible. In severe incidents, swaps can pause until route stability returns.
Security and Compliance
Operational safeguards, privacy, and risk controls.
6 answers
Does MakeSwap ever ask for private keys or seed phrases?
No. You should never share private keys or recovery phrases with anyone. MakeSwap only needs transaction and address details for swap execution.
Are swaps private from a blockchain perspective?
No blockchain transaction is fully private by default. On-chain transfers remain publicly visible on block explorers.
What personal data is required for standard swaps?
Standard swaps are address-based and usually require no identity document upload. Only transaction metadata and operational logs are used for support and reliability.
Can a swap be flagged for compliance review?
Yes, rare risk-screening events can trigger additional checks before completion, especially for suspicious patterns or restricted exposure.
How can I avoid losing funds to address mistakes?
Always verify destination network, full address, and memo/tag fields before sending. Test with a small amount first when using a new address.
How do I verify support contact is legitimate?
Use only official channels listed on MakeSwap pages. Never trust DMs asking for upfront fees, private keys, or remote wallet access.
Support and Business
Where to get help and where to request integrations.
5 answers
How can I contact MakeSwap support?
Email support@makeswap.io for swap help and legal@makeswap.io for policy matters. Include your swap channel ID and transaction hash for faster resolution.
What details should I include in a support request?
Share send asset, receive asset, sent amount, payout address, transaction hash, and screenshots of current swap status to speed up diagnostics.
Can I integrate MakeSwap into my product?
Yes. Business integrations are available through docs and the business pages, including API and embedded swap options.
Where can I find terms, privacy, and return policy?
All legal documents are available in the site footer and legal pages, including terms, privacy policy, cookie policy, and return policy.
Can I request a new coin or network listing?
Yes. Asset requests are reviewed based on demand, liquidity quality, and operational risk. Share requests through support channels.